📜 Legal
Terms of Service
Last updated: March 2026
1. Scope & General Provisions
These Terms of Service govern all B2B transactions between Natural Cotton (ColorCotton) and its business customers.
These Terms apply to all product inquiries, quotations, sample orders, and bulk purchase orders conducted through our website or via direct communication.
By placing an order or engaging our services, you confirm that you are acting on behalf of a registered business entity with authority to enter into binding commercial agreements.
Individual provisions may be supplemented or modified by a separate written agreement (e.g., a signed Purchase Contract or Proforma Invoice). In case of conflict, the signed agreement prevails.
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.
2. Products & Natural Characteristics
Important information about our natural colored cotton products:
We strive to provide accurate product descriptions, images, specifications, and technical data sheets. However, display colors may vary depending on your screen settings.
Natural colored cotton (天然彩棉) inherently exhibits slight color variations between batches due to natural growing conditions, sunlight exposure, and soil composition. This is a characteristic of genuine natural cotton and is NOT considered a defect.
Color may undergo subtle changes after washing, which is a natural property. We provide care instructions and expected color behavior data with each product.
Product samples are provided for reference. While we match production closely to approved samples, minor batch-to-batch variation (within ±5% tolerance) is standard in natural textile manufacturing.
3. Orders, Pricing & Payment
Our ordering and payment process for B2B transactions:
All prices are quoted in USD (United States Dollars) unless explicitly stated otherwise in writing.
Quoted prices are valid for 30 days from the date of quotation unless otherwise specified. Prices may be adjusted due to raw material cost fluctuations, exchange rate changes, or regulatory factors.
Orders are confirmed only after: (a) we issue a signed Proforma Invoice (PI), AND (b) we receive the agreed deposit payment.
Minimum Order Quantities (MOQ) apply and vary by product category. Contact our sales team for specific MOQ requirements.
New customers: 30% deposit via T/T (telegraphic transfer) before production begins; 70% balance payment before shipment.
Established customers: Payment terms may be negotiated on a case-by-case basis (e.g., full T/T, 60-day credit terms, etc.).
We accept T/T (wire transfer) as the primary payment method. Letter of Credit (L/C at sight) is accepted for orders above $50,000.
All bank transfer fees on the sender's side are borne by the buyer. Any intermediate or receiving bank fees are borne by Natural Cotton.
4. Shipping, Delivery & Risk Transfer
Delivery terms and responsibility for goods in transit:
We support EXW (Ex Works), FOB (Free On Board), and CIF (Cost, Insurance & Freight) trade terms in accordance with Incoterms® 2020.
All logistics, freight, insurance, and customs costs are the buyer's responsibility unless explicitly included in the agreed trade term.
Stated production lead times (typically 30-45 days for standard orders) are estimates. Actual timelines may vary due to production scheduling, material availability, or seasonal demand.
Risk of loss or damage to goods transfers to the buyer at the point specified by the applicable Incoterm (e.g., at the port of shipment for FOB terms).
We are NOT liable for shipping delays caused by force majeure events, carrier failures, port congestion, customs holds, or acts of government.
The buyer is responsible for all import duties, customs clearance, and local delivery arrangements at the destination country.
5. Quality Assurance & Inspection
Our commitment to product quality and the inspection process:
All products undergo multi-stage quality inspection before shipment, including raw material testing, in-process inspection, and final pre-shipment inspection.
We comply with relevant international standards including OEKO-TEX Standard 100 (no harmful substances) and GOTS (Global Organic Textile Standard) where applicable.
Third-party inspection (e.g., SGS, Bureau Veritas, Intertek) can be arranged at the buyer's request and expense before shipment.
Pre-shipment samples or photos will be provided upon request so buyers can approve quality before dispatch.
Quality claims must be submitted in writing within 30 calendar days of receiving goods, accompanied by clear photographic evidence and detailed description of the issue.
We will investigate all legitimate claims within 15 business days and work to resolve through replacement, credit note, or mutually agreed remedy.
6. Returns, Refunds & Disputes
Our policies for returns and dispute resolution:
Due to the custom and B2B nature of most orders, returns are handled on a case-by-case basis. Standard return policies typical of retail do not apply.
Custom/OEM/ODM orders (products made to buyer specifications) are non-returnable and non-refundable once production is confirmed.
Standard stock items may be eligible for return within 14 days of delivery if unused, in original packaging, and at the buyer's shipping expense.
In verified quality dispute cases, we offer: (a) replacement production at no cost, (b) credit toward future orders, or (c) partial refund proportional to the affected quantity.
All disputes shall first be resolved through friendly negotiation between both parties.
7. Intellectual Property
Intellectual property rights and protections:
All content on this website — including text, images, logos, product photos, and design elements — is the intellectual property of Natural Cotton and protected under applicable Chinese and international IP laws.
Unauthorized reproduction, distribution, or commercial use of any website content is strictly prohibited without prior written consent.
For OEM/ODM orders: the buyer retains ownership of their brand logos, designs, and specifications. Natural Cotton retains ownership of its manufacturing processes and proprietary techniques.
Both parties agree to maintain confidentiality of proprietary business information shared during the course of business.
8. Limitation of Liability
Limits on our liability in commercial transactions:
To the maximum extent permitted by law, Natural Cotton's total liability for any claim shall not exceed the total value of the specific order in question.
We shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or loss of business opportunity.
We are not liable for damages arising from buyer's misuse, improper storage, or failure to follow provided care and handling instructions.
Force majeure clause: We are not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, epidemics, war, government actions, supply chain disruptions, or extreme weather.
9. Governing Law & Arbitration
Jurisdiction and dispute resolution mechanisms:
These Terms are governed by and construed in accordance with the laws of the People's Republic of China.
For international trade disputes, the United Nations Convention on Contracts for the International Sale of Goods (CISG) may apply where applicable.
Any dispute that cannot be resolved through negotiation within 60 days shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for final and binding arbitration in accordance with its rules.
The language of arbitration shall be English and Chinese. The arbitration award shall be final and enforceable in any jurisdiction.
10. Contact Information
For questions about these Terms or any business-related inquiries:
Email: info@naturalcotton.com
We respond to all Terms-related inquiries within 5 business days.
For urgent matters, please contact our sales team directly via the contact information provided on your Proforma Invoice.
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