🔒 Legal

Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use our website, submit inquiries, or engage in business transactions with us, we may collect the following information:

Business Contact Information:Company name, contact person name, email address, phone number, country/region, and business role when you submit inquiry forms or request quotes.

Transaction Data:Order details, shipping addresses, payment records, product preferences, and communication history related to your business transactions.

Usage Data:Pages visited, time spent on site, browser type, device information, IP address, and referral source — collected automatically via analytics tools.

Communication Records:Content of emails, WhatsApp messages, and other communications exchanged with our sales and support team.

2. How We Use Your Information

We use collected information strictly for legitimate business purposes:

Business Operations:Processing and fulfilling your product inquiries, quote requests, sample orders, and bulk purchase orders.

Customer Relationship:Providing customer support, after-sales service, and maintaining ongoing business relationships.

Product Updates:Sending relevant product catalogs, new collection announcements, and industry updates — only with your explicit consent.

Website Improvement:Analyzing usage patterns to improve our website experience, product presentations, and service quality.

Legal Compliance:Meeting regulatory requirements, export compliance, and trade documentation obligations.

3. Information Sharing

We do NOT sell, rent, or trade your personal or business information to third parties. We may share information with:

Logistics Partners:Shipping companies and freight forwarders — only the minimum information necessary for order fulfillment and delivery.

Analytics Services:Google Analytics and similar tools — in anonymized, aggregated form that cannot identify individual users.

Payment Processors:Banking partners for processing wire transfers (T/T) — only transaction-related financial data.

Legal Authorities:Government or regulatory bodies — only when required by applicable law or valid legal process.

4. Data Security

We implement comprehensive security measures to protect your data:

Encryption:All data transmission is secured via SSL/TLS encryption (HTTPS). Sensitive business data is encrypted at rest.

Access Controls:Strict role-based access controls ensure only authorized personnel can access customer data.

Infrastructure:Our servers are hosted on enterprise-grade cloud infrastructure with 24/7 monitoring and automated threat detection.

Data Backup:Regular automated backups with geographic redundancy to prevent data loss.

5. Cookies & Tracking

Our website uses cookies to enhance your experience:

Essential Cookies:Required for basic site functionality — language preferences, session management. Cannot be disabled.

Analytics Cookies:Help us understand how visitors use our site — page views, traffic sources, popular products. Data is anonymized.

Your Control:You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect core site functionality.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Access & Portability:Request a copy of all personal data we hold about you in a structured, machine-readable format.

Correction:Request correction of any inaccurate or incomplete personal data.

Deletion:Request deletion of your personal data, subject to legal retention requirements.

Opt-Out:Withdraw consent for marketing communications at any time via the unsubscribe link or by contacting us.

Complaint:Lodge a complaint with your local data protection authority if you believe your rights have been violated.

7. Data Retention

We retain your data in accordance with the following schedule:

Active Business Data:Retained throughout the duration of our business relationship and updated as needed.

Inquiry Records:Retained for 3 years after the last interaction, then securely deleted.

Transaction Records:Retained for 7 years as required by Chinese commercial and tax law.

Analytics Data:Anonymized analytics data may be retained indefinitely as it cannot be linked to individuals.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:

Email:hi@organictexgroup.com

Our team is ready to help. Reach out via WhatsApp or email us for detailed inquiries.